FAQ
General Questions
What is Magic Curve?
Magic Curve is an online store dedicated to providing high-quality products with exceptional customer service. We strive to offer a seamless shopping experience from browsing to delivery.
How can I contact customer service?
You can reach our customer service team by email at magiccurveshop01@gmail.com. We respond to all inquiries within 24-48 hours during business days.
Orders
How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us at magiccurveshop01@gmail.com within 24 hours of placing your order. Once your order has been processed and shipped, we cannot make changes.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, all products are packaged securely for safe delivery.
Shipping
Which countries do you ship to?
We currently ship to the United States, Canada, Australia, United Kingdom, France, and Germany.
How long does shipping take?
Standard delivery takes approximately 10-15 business days. Orders are processed within 2 business days before shipping. Please note that delivery times are estimates and may vary.
How much does shipping cost?
We offer free standard shipping on orders over $99. Orders under $99 have a $9.99 shipping fee.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can also check your order status by logging into your Magic Curve account.
What if my package is lost or stolen?
Please contact us at magiccurveshop01@gmail.com if you believe your package is lost or stolen. We will work with you to investigate the issue and find a resolution.
Returns & Exchanges
What is your return policy?
We accept returns of unused, unopened products within 30 days of delivery. Please contact us at magiccurveshop01@gmail.com to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the product is defective or we shipped the wrong item.
How long does it take to receive my refund?
Once we receive and inspect your returned item, refunds are processed within 2-3 business days. The credit will be applied to your original payment method.
Do you offer exchanges?
We only replace items that are defective or damaged. Please contact us at magiccurveshop01@gmail.com if you need an exchange.
Payment
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay.
Is my payment information secure?
Yes! We use SSL encryption technology to protect your payment information. Your credit card details are never stored on our servers.
What currency are prices displayed in?
All prices are displayed in USD (United States Dollars).
Are taxes and duties included in the price?
Import taxes, customs duties, and other fees are not included in the checkout price and are the responsibility of the buyer.
Products
Are your product images accurate?
We make every effort to display product colors and images as accurately as possible. However, actual colors may vary slightly depending on your computer monitor or device screen.
What if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact us at magiccurveshop01@gmail.com within 10 days of delivery. We will offer a replacement or partial refund.
Do you restock sold-out items?
Restocking depends on product availability. Please contact us at magiccurveshop01@gmail.com to inquire about specific items.
Account
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping information, and enjoy a faster checkout experience.
How do I reset my password?
Click on "Forgot Password" on the login page and follow the instructions sent to your email to reset your password.
Can I update my account information?
Yes, you can update your account information by logging into your Magic Curve account and editing your profile details.
Still Have Questions?
If you didn't find the answer you're looking for, please don't hesitate to contact us at magiccurveshop01@gmail.com. Our customer service team is happy to help!
Magic Curve - We're here to help you every step of the way.